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STORE POLICY

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Live Pilates USA - Store Policy

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At Live Pilates USA, your satisfaction and well-being are at the heart of everything we do. We don't just provide premium Pilates equipment—we offer an ongoing commitment to quality, support, and a positive customer experience. Our aim is to foster long-term, respectful relationships with you, our valued customer. Here’s how we ensure that:

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Personalized Customer Support​

We understand that personalized, timely communication is key to providing the best customer experience. Whether you have questions about our equipment, need assistance with an order, or want to share feedback, our dedicated customer care team is here for you. Reach out via email, our website’s contact form, or by phone. We operate by appointment only to ensure focused, uninterrupted service.​

 

Expert Guidance​

Our team is not only trained in exceptional customer service but also highly knowledgeable about Pilates and our advanced equipment. Whether you’re a studio owner seeking the latest innovations or a Pilates professional in need of tailored recommendations, we’re ready to provide expert advice, ensuring you select the right equipment for your needs.​

 

Order Assistance and Handcrafted Quality​

At Live Pilates USA, we take pride in offering Pilates equipment that is meticulously handcrafted from premium materials, such as carbon steel for durability and precision. Each mattress is crafted with care, featuring handmade stitches to ensure both comfort and longevity. Our commitment to quality extends beyond the product itself to the way we handle your order.

Once your equipment is ready, carefully crafted to meet our high standards, we will provide you with updates and a clear time frame for pick-up from one of our multiple warehouse locations. For select cases, we also offer convenient overseas port pick-up, which can be arranged at the time of purchase.

While we don't manage shipping directly, we’re always here to assist you with arranging delivery. Our team will work closely with you to ensure a smooth, timely process, ensuring that your equipment arrives in perfect condition.​

Continuous Improvement Through Your Feedback​

At Live Pilates USA, we’re committed to excellence and continuous improvement. Your feedback plays a crucial role in refining our products and services. We encourage you to share your thoughts, and rest assured, every suggestion will be considered in our ongoing efforts to enhance your experience.​

 

Privacy and Data Security​

Your trust in us includes safeguarding your personal information. We adhere to the highest standards of privacy and data security, ensuring that all personal and payment details are treated with the utmost care and confidentiality. Your information is never shared without consent, and we protect it rigorously.​

 

Fair Complaint Resolution​

We understand that issues may occasionally arise, and when they do, we’re committed to resolving them promptly, respectfully, and fairly. Should you have any concerns, simply reach out to us directly, and we will ensure your problem is addressed to your satisfaction.​

 

Contact Us Anytime​

Whether you have questions, need support, or simply want to provide feedback, we are here for you by appointment to ensure that your needs are given the full attention they deserve. Contact us at:

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At Live Pilates USA, we’re not just a Pilates equipment provider—we’re your partner in every step of your Pilates journey. Thank you for choosing Live Pilates USA, where innovation and customer satisfaction meet.

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